Refund Policy

Refund Policy

Last updated: [Date]

At Steko Store we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a refund policy under the following conditions:

Refunds

We accept refund requests within 30 days of the date of purchase. To be eligible for a refund, your item must be unused and in the same condition you received it. It must also be in its original packaging.

To initiate a refund, please contact our customer service at steko.store@gmail.com with your order number and details of the item you wish to return. Once your request is approved, we will provide you with return instructions.

Non-refundable items

Some items cannot be refunded, including gift cards.

Return fees

Return costs are the responsibility of the customer, unless there was an error on our part in sending the incorrect or defective item.

Refund

Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If your refund is approved, the amount will be credited to your original payment method within [number of days]. Please note that refund processing times may vary depending on your payment method and financial institution.

Trades

If you would like to exchange an item, please follow the returns procedure outlined above and then place a new order for the desired item.

Contact us

If you have any questions regarding our refund policy, please contact us at steko.store@gmail.com.