FAQ - Frequently asked questions

FAQs

1. What payment methods are accepted on your site? We accept payment by credit/debit card (Visa, Mastercard, American Express), PayPal and other payment methods available through Shopify Payments.

2. What are the delivery times? Delivery times vary depending on your location and the shipping method selected at checkout. You can view delivery estimates on each product page and during checkout.

3. Can I track my order? Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery.

4. Can I cancel or modify my order? If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may ship quickly after placement.

5. Do you offer returns or refunds? Yes, we offer a return policy within 30 days of receiving your order. For more information on our returns policy, please visit our dedicated returns and refunds page.

6. How can I contact customer service? You can contact us via our contact form on our website or send an email to steko.store@gmail.com. We strive to respond to all requests as quickly as possible.

10. Can I trust the quality of your products? We are committed to providing high quality products and pride ourselves on customer satisfaction. If you have any questions or concerns regarding a product, please do not hesitate to contact us and we will be happy to assist you.